Customer Success Engineer
About StartProto
As the first self-serve platform of its kind, we are able to empower the next generation of manufacturers to supercharge their business unencumbered by legacy implementation or sales cycles. When manufacturers use our product, they free up valuable time from repetitive day-to-day work definition, purchasing, and scheduling tasks. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world’s coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward.
We are a team of motivated and hardworking creators and doers. If you’re looking to have a direct impact on a pre-Series A and fast-scaling company that is revolutionizing an essential industry, read on and apply!
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
This position requires activities that are subject to US Export Control Laws and requires US Citizenship or Green Cardholder Status.
The Opportunity
You Will:
- Gain a deep understanding of our customers and the needs of end users using research, interviews and data analysis to improve customer experience
- Identify the interests, needs, and challenges of each prospective customer
- Support implementation of an end-user adoption platform
- Utilize Zapier or other integration tools to design and build custom integrations.
- Work with Product Marketing to ensure we can articulate and promote the benefits of our products with “how to” articles, blogs, webinars, and short videos
- Effectively communicate our value proposition at all organizational levels
- Set user adoption strategy and establish a program roadmap
StartProto Life
Culture: At StartProto, we value intentionality, persistence, and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Atlanta Office: The office is full of energy; people regularly collaborate to solve complex problems. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Our headquarters is located in west midtown Atlanta, GA – easy to get to via I-75 and located near great food and activities. We regularly do team lunches to promote strong relationships between sales, customer success, product, and engineering.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
- Coverage of health, dental, and vision
- Unlimited PTO
- 9 paid holidays
- 401(k) plan
- Employee recognition program